Refunds and cancellations

This page covers payments made to StoreLyne for StoreLyne plans. Purchases from a store follow that store's own refund policy, shown on the store.

Plan fees

If you are charged for a plan by mistake or the service was not available, write to support@storelyne.com within 7 days and we will refund it to the original payment method within 7 working days of approval.

Cancellation

You can cancel a paid plan at any time; it stays active until the end of the period you paid for.

Buyer refunds

Sellers issue refunds to their buyers from their admin. Refunds go back to the way the buyer paid, and the payment partner's timelines apply.