Legal
Privacy policy
Last updated 8 November 2026
This policy explains how StoreLyne handles personal data on StoreLyne, in line with the Digital Personal Data Protection Act, 2023.
What we collect
Sellers: name, email, phone, business and payout details needed for verification. Buyers: the details needed to place and deliver an order. Visitors: first-party, pseudonymous usage data (pages viewed, device type) to run analytics for stores. We never store card numbers; card details go straight to the payment partner.
Why we use it
To provide the service, process payments and deliveries, prevent fraud, meet legal duties and improve the product. We do not sell personal data.
Who we share it with
Payment partners, email and SMS providers and hosting providers who process data for us under contract, and authorities where the law requires.
How long we keep it
As long as your account is active and then as the law requires, for example tax and payment records.
Your rights
You can ask to see, correct or erase your data, and withdraw consent, by writing to support@storelyne.com. Store buyers should contact the store first; the store is responsible for its buyers' data.
Cookies
We use first-party cookies to keep you signed in, keep a cart and count visits. We do not use third-party advertising cookies on checkout.
Contact
See our Grievance officer page.